1. Introduction

Welcome to the Luhv Drinks Privacy Policy. At Luhv Drinks, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website and use our services.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Personal Identification Information: This includes your name, email address, phone number, and postal address, which you provide when placing an order or subscribing to our newsletter.

2.2 Payment Information: This includes payment details such as credit card numbers and billing addresses necessary for processing transactions.

2.3 Usage Data: This includes information about how you interact with our website, such as your IP address, browser type, and browsing history.

2.4 Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and gather information about site usage. For more details, please refer to our Cookie Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing: To process and fulfil your orders, including handling payments, deliveries, and customer support.

3.2 Communication: To communicate with you about your orders, respond to inquiries, and provide you with updates, promotions, or newsletters if you have opted in.

3.3 Improvement of Services: To analyse usage patterns and improve our website and services.

3.4 Compliance: To comply with legal obligations and protect against fraud or misuse of our services.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or delivering products.

4.2 Legal Requirements: We may disclose your information if required to do so by law or to comply with legal processes, or to protect our rights or the rights of others.

5. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or electronic storage is entirely secure.

6. Your Rights

You have the following rights regarding your personal information:

6.1 Access: You can request access to the personal information we hold about you.

6.2 Correction: You can request that we correct any inaccurate or incomplete information.

6.3 Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.

6.4 Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in those communications.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

hello@luhvdrinks.com

Effective Date: 5/9/2024